Shipping policy

Shipping & Returns

SHIPPING
We deliver “ex works”; therefore you bear all costs and risks of transport. In the event that you were unable to receive them (including your absence at the time of delivery), you agree to pay our reasonable additional fees for storage and redelivery, and an administration fee for re-arranging delivery. In such case we cannot accept any liability for loss or damage to products that remain in our custody and care. We make every effort to deliver goods within a reasonable timescale and preferably within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between you and us, and we shall be under no liability for any delay or failure to deliver the products within estimated timescales.

The delivery times for the products in stock are as follows (as a general reference only):

• 8-10 working days for shipments to Portugal and Spain (within the peninsula and the Islands?)

• 10-12 working days for shipments to the European Union

• 10-15 working days for shipments to the rest of Europe

• 15-20 working days for shipments to America, Asia, Africa and Oceania

Delivery times are calculated by working days -from Monday to Friday- due to the fact that the courier company does not deliver on Saturdays, Sundays or holidays.

COMPLAINTS
If you have any complaints please do not hesitate to contact us and we will do everything in our power to give the situation the attention it deserves. However, note that we have specific rules for merchandise devolutions. Jinja is not responsible for damages done by the transportation company.

CANCELING ORDERS
You shall not be entitled to cancel orders without written permission from us. This permission shall be subject to compensation for all damaged caused by this cancellation. Without prejudice to our right to demand execution or compensation for any damage suffered in excess, you agree that this damage shall be estimated at a minimum of 30% of the amount of the invoice issued by us.

DEVOLUTIONS FAULTY GOODS
If upon reception of the product, you believe that it is not in keeping with what was stipulated in the contract, you should immediately contact us using our contact form or via e-mail at info@jinjaritual.com, indicating the product information and the defects found. All claims are to be written and official, referring to the relevant information, including your personal and product order information. In the event that this claim is admitted, the responsibility of Jinja will be strictly limited to the replacement of the defective product at no extra charge, or the possibility of offering a refund for the cost of the order.

DEVOLUTIONS NON-FAULTY GOODS
Devolutions will be accepted up to 15 (fifteen) days max. after the client has received the merchandise. After this time devolutions will not be accepted. Jinja has to consent to any merchandise devolution and it will be made only through our carrier company. All returned products have to be properly repacked in their original packaging and in perfect conditions. In such case we will refund the sum paid, minus the costs of transportation to the card used for payment. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods. If the goods are damaged whilst in your care or if you fail to return all parts of the goods, we have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.

© Jinja, 2024