Refund policy

DEVOLUTIONS FAULTY GOODS
If upon reception of the product, you believe that it is not in keeping with what was stipulated in the contract, you should immediately contact us using our contact form or via e-mail at info@jinjaritual.com, indicating the product information and the defects found. All claims are to be written and official, referring to the relevant information, including your personal and product order information. In the event that this claim is admitted, the responsibility of Jinja will be strictly limited to the replacement of the defective product at no extra charge, or the possibility of offering a refund for the cost of the order.

DEVOLUTIONS NON-FAULTY GOODS
Devolutions will be accepted up to 15 (fifteen) days max. after the client has received the merchandise. After this time devolutions will not be accepted. Jinja has to consent to any merchandise devolution and it will be made only through our carrier company. All returned products have to be properly repacked in their original packaging and in perfect conditions. In such case we will refund the sum paid, minus the costs of transportation to the card used for payment. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods. If the goods are damaged whilst in your care or if you fail to return all parts of the goods, we have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.