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Terms & Conditions

(We recommend that you print and keep a copy of this page for future reference.)

Welcome to our Web store!
These terms & conditions apply to all transactions entered into through this site. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted on this site. Whenever an order is made you confirm that you are 18 years or over, and that you understand and accept the terms & conditions mentioned hereinafter. Your terms and conditions shall not be applicable and shall not be opposable to us.

The Jinja products are handmade from recycled textile waste and conserve their color and texture. For this reason, the final design of the products may vary from the items found in the catalogue, in format as well as in color and texture. Keep in mind that the pictures only serve as a reference, with a possible variation in the final design depending upon which materials are available at any given time and its manual production process.

All prices and charges on this site are shown in euros, including VAT, but excluding delivery charges. The total cost of your order will be the price of the products that you order plus the applicable delivery charge. All these will be set out clearly in your shopping cart before you submit your order. All goods shall remain our property until payment in full shall have been received for all amounts of invoice. Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

We deliver “ex works”; therefore you bear all costs and risks of transport. In the event that you were unable to receive them (including your absence at the time of delivery), you agree to pay our reasonable additional fees for storage and redelivery, and an administration fee for re-arranging delivery. In such case we cannot accept any liability for loss or damage to products that remain in our custody and care. We make every effort to deliver goods within a reasonable timescale and preferably within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between you and us, and we shall be under no liability for any delay or failure to deliver the products within estimated timescales.
The delivery times for the products in stock are as follows (as a general reference only): • 8-10 working days for shipments to Portugal and Spain (within the Peninsula and the Islands) • 10-12 working days for shipments to the European Union • 10-15 working days for shipments to the rest of Europe • 15-20 working days for shipments to America, Asia, Africa and Oceania. Delivery times are calculated by working days -from Monday to Friday- due to the fact that the courier company does not deliver on Saturdays, Sundays or holidays.

If you have any complaints please do not hesitate to contact us and we will do everything in our power to give the situation the attention it deserves. However, note that we have specific rules for merchandise devolutions. Jinja is not responsible for damages done by the transportation company.

You shall not be entitled to cancel orders without written permission from us. This permission shall be subject to compensation for all damaged caused by this cancellation and before the shipping of the product. Without prejudice to our right to demand execution or compensation for any damage suffered in excess, you agree that this damage shall be estimated at a minimum of 30% of the amount of the invoice issued by us.

If upon reception of the product, you believe that it is not in keeping with what was stipulated in the contract, you should immediately contact us using our contact form or via e-mail at info@jinjaritual.com, indicating the product information and the defects found. All claims are to be written and official, referring to the relevant information, including your personal and product order information. In the event that this claim is admitted, the responsibility of Jinja will be strictly limited to the replacement of the defective product at no extra charge, or the possibility of offering a refund for the cost of the order.

Devolutions will be accepted up to 15 (fifteen) days max. after the client has received the merchandise. After this time devolutions will not be accepted. Jinja has to consent to any merchandise devolution and it will be made only through our carrier company. All returned products have to be properly repacked in their original packaging and in perfect conditions. In such case we will refund the sum paid, minus the costs of transportation to the card used for payment. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods. If the goods are damaged whilst in your care or if you fail to return all parts of the goods, we have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.

If a product or service is listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers then we reserve the right to cancel the contract. If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation). In these circumstances you will not be entitled to seek compensation for disappointment suffered or for any losses, which you might otherwise have incurred.

Jinja guaranties that the use of the personal information of the users that contact us, either through use of the web page form or via e-mail, will be carried out in accordance with what is laid out in the Organic Law 15/1999 from December 12 on Personal Data Protection, and its regulation for development, as well as the “PRIVACY POLICY”.

Jinja® is a registered trademark owned by Norma Silva. All specifications and product concepts are our private property and may only be used by you in as far as necessary for the use of these products. Reproductions or use of this information for other purposes is forbidden. Also reproduction and use is forbidden of every trademark and other distinctive signs in this site. Norma Silva holds the exclusive sole right on development and final production of the design that is presented in this Website. Ownership of rights derived from intellectual and industrial property for the creations that are object of the present document exclusively belongs to Norma Silva. These general conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant Portuguese Law and the relevant courts of the Portugal will have exclusive jurisdiction.

© Jinja, 2023